We make every effort to deliver your order to you as soon as possible and we aim to ship your order no later than one day after you place your order. Should we for any reason not meet this delivery time, we will of course notify you as soon as possible.
All prices quoted do not include shipping costs. Shipping costs depend on package weight and country of delivery and are automatically indicated during the ordering process according to your choices.
Delivery is made via the letter carrier or parcel deliverer of bPost, DPD, PostNL or Mondial Relay. If the parcel deliverer offers it, you also have the choice of a pickup point. Generally, delivery will be the second following business day between 9:00 and 18:00 if you are ordering from a neighboring country of Belgium.
Unfortunately, we cannot guarantee the time of delivery.
IMPORTANT: Regarding shipping costs: they are calculated by default based on the (packed) weight of one item. When ordering multiple items, it may happen that the automatically calculated shipping costs are calculated too high (e.g. 4 plates will usually be able to be packed in the same box as 1 plate but the calculation is based on 4 separate boxes). Based on our experience, we aim to never ship more than max 10 to 15 kg. per box. If you want to order multiple items and exceed this weight it is no problem but we will have to divide your order over multiple packages. In that case it is desirable to contact us first so we can determine the correct shipping costs.
The option to choose shipping is automatically disabled as soon as the total weight of the items exceeds 20 kg. In that case, you can only choose pickup through the online store. We can change this later to shipping as soon as it is clear whether one or more packages have to be sent. The additional shipping costs will then be charged afterwards.
When in doubt do not hesitate to contact us first!